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Elon Musk, CEO of Tesla, has made his position clear that if one of their self-driving cars has an accident, Tesla will not be liable and it will be up to the individual’s insurance unless the accident was the result of a design flaw. Volvo, Google and Mercedes Benz, on the other hand, have all stated that they would accept full responsibility. The real question is, how will insurance companies assess liability between the manufacturer and the driver, or will they hold both parties accountable?

It is natural for franchise support representatives to feel that if you present our ideas clearly and logically and with the best interests of Franchisees at heart, they will accept your expertise and follow your suggestions to build their business. Therefore it comes as a surprise when you find out that some Franchisees will always resist change, no matter how reasonable the recommendation. But resistance is not futile.

Baby boomers have the freedom and the resources to travel but they are also of an age when they face the very real possibility of incurring medical costs in a foreign country. So how do you indulge your passion for travel while providing for unexpected medical emergencies at the same time?

Do you know what to do if you're involved in an automobile accident? Here is a list of 9 steps you should follow.

Our continuing series on Resolving Issues with Franchisees provides guidelines for the Franchise Support Representative to follow in attempting to find a solution to contentious problems with a franchisee by listening to their point of view and brainstorming to come up with solutions.

If you have a family, then as a responsible parent you undoubtedly have already executed a Last Will and Testament because you want to protect and provide for their future well being. But you may not have realized how important it is to regularly review and update your Will. And for the month of January, you can get a complete legal will kit for Canada or the United States for just $5.99 when you purchase any power of attorney form.

The aim of our current series of posts is to provide Franchise Support Representatives with a set of tools for confronting and resolving issues with franchisees. The first step in this resolution process is to define the problem and establish what needs to be changed.

Whatever holiday you're celebrating at this time of the year, we'd like to wish you all the best, and may it be a very happy and safe holiday, spent with those that you love.

Merry Christmas!

Happy Hannukkah!

Happy Kwanzaa!

Happy Pancha Ganapati!

SEE YOU NEXT YEAR!

Finding a way to successfully work through issues of potential conflict with your franchisees is critical to the success of your business, and it allows you to be a constructive member of the organization as well as an effective leader to your team.

The following action plan outlines some steps to take when a particularly difficult issue must be confronted with your Franchisees. This plan provides a means of tactfully handling thorny problems. It will aid you in your interactions with franchise...

It is a given that at some point your franchisee support representatives will have to confront a difficult compliance problem with a franchisee. This article discusses guidelines to follow and steps to take to get franchisees back into compliance.