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Your Satisfaction. Guaranteed.
We want you to be satisfied with everything you buy from MegaDox.com.
We're committed to providing superior service to our customers. If you find you can't use the document you purchased, let us know and we will either replace it with another document which is more appropriate to your needs, or issue you a refund for the document.
To get an exchange or refund:
Contact our Customer Service Line toll-free at 1-866-634-2369 EXT 1 during regular business hours (Mon-Fri from 8:00 AM to 4:00 PM MST/MDT). Have the following information ready:
- the name and email of the person who made the purchase
- date of purchase
- name of the item purchased
Request for refunds must be received WITHIN 3 BUSINESS DAYS of the date of purchase.
To cancel a Discount Plan:
Your Discount Plan charges are payable in advance. If you terminate your customer account, you will receive a refund for any unused portion of a prepaid Discount Plan. If you violate any of MegaDox.com's online policies or terms and conditions of use, MegaDox.com has the right to cancel your customer account. In such event, you agree that you will not be entitled to a refund of any unused portion of your prepaid Discount Plan, and you agree to forfeit such refund to MegaDox.com as liquidated damages and not as a penalty.
If you have a problem downloading:
If you are unable to download a document you have purchased, or if you have misplaced an earlier download, simply contact us with your name, email address, name of the document, and the date of your original purchase. We will then email you the document you purchased.
Customers who sign up as members will be able to download their purchases for a period of 1 year following the date of purchase.
Dispute resolution:
If you dispute any amount charged to your credit card, you must notify us by email at accounting@megadox.com or by phone toll-free at 1-866-634-2369 EXT 1 WITHIN 30 DAYS of the date the amount was charged.
