ISP Service Level Agreement

Internet service providers, create Service Level Agreements for your customers with this easy-to-use template. Provisions of the Agreement include:

• The service provider agrees to pay the customer a contractual credit if it fails to meet certain service quality levels which it has set for itself.
• The service levels are voluntary obligations set by the internet service provider for itself, and do not constitute a pledge or guarantee of services.
• To qualify, the customer must be registered as a current subscriber to the provider's services.

This generic service level agreement is provided in MS Word format, and is fully editable to fit your exact circumstances.