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Document Id : 4225
File Type : Microsoft Word
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ISP Service Level Agreement (SLA)
Internet service providers, prepare SLAs for your customers with this easy-to-use ISP Service Level Agreement template.
- The service provider agrees to pay the customer a contractual credit if it fails to meet certain service quality levels which it has set for itself.
- The service levels are voluntary obligations set by the internet service provider for itself, and do not constitute a pledge or guarantee of services.
- To qualify, the customer must be registered as a current subscriber to the provider's services.
- This is a generic form (not country specific) which can be used anywhere.
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