Suppliers, use these letter templates to offer an apology to a customer for an error made in a shipment to the customer.

There are two forms included in this file. One letter is for a situation where items were shipped that were not ordered by the customer. The supplier agrees to arrange pickup of the items and will adjust the customer's invoice accordingly. The other letter reflects a circumstance where a customer has canceled a purchase order due to problems.

These customer service apology letters are provided in MS Word format, and are fully editable. Buy the forms once, use as often as desired.