USA computer dealers, write up your customer support contracts with this template Hardware Maintenance & Support Agreement for use in the United States. Provisions of the Agreement include:

• service fees and charges,
  
• terms of payment,
  
• list of hardware maintenance and support services provided,
  
• days and times included under the contract (generally normal business hours),
  
• restrictions on service,
  
• obligations of each party,
  
• support materials and documentation,
  
• remedies on default,
  
• termination by either party.

This USA hardware maintenance and support agreement is provided in MS Word format. Buy the form once, edit and use as often as required.