USA computer software vendors, write up your customer support contracts with this template Software Maintenance Agreement for use in the United States. Provisions of the Agreement include:

• The vendor agrees to provide standard maintenance, custom enhancement, support and training services on the customer's site.


• Standard maintenance includes correction of substantial software defects, periodic updates, and phone support.


• Ownership of the software, including enhancements and updates, remains with the vendor.

This USA software maintenance agreement is provided in MS Word format. Buy the form once, edit and use as often as required.