Canadian software vendors, write up your customer support contracts with this template Software Support & Service Agreement for Canada. Provisions of the Agreement include:

• The vendor agrees to supply ongoing telephone support services and onsite assistance when required, for the software programs which are installed and used on the computer equipment specified in the Agreement.


• The vendor will supply program updates as they become available.


• The customer must notify the vendor promptly about any defects in the software.


• If onsite support is required, the customer will pay all associated travel, accommodation, communications, and living expenses of the vendor's personnel required for such support.

This Canadian software support and service agreement is provided in MS Word format. Buy the form once, edit and use as often as required.