Online Merchant Product Return Policy

Make sure your online customers are aware of your policies for merchandise returns by posting this Product Return Policy on your website.

• The policy statement sets out:
  • the procedure for returning goods by return shipment or through the merchant's retail stores (if any),
  • restrictions on returns of merchandise,
  • cancellations of orders,
  • refunds or exchanges on returned goods,
  • restocking fees.
• Every online merchant site that ships products is required to have a Product Return Policy posted on their website.
• Available in MS Word format, fully editable to meet your exact requirements.