Customer Service Forms
Get valuable feedback from your clientele with these downloadable Customer Service Forms.
- Surveys, information packages, and satisfaction guarantees tell your customers you care about the quality of their experience.
- Let your customers know about important changes before they happen.
- Customer input helps you make decisions about product lines and services.
- Give shoppers an easy way to return goods and request a refund.
18 Keys to Exceptional Customer Service Skills for Long Term Business Gains
Your business depends on satisfied customers. Learn the secrets to obtaining and retaining customers with this professional guide to developing superior customer service skills.
Written by Sarah Kulbatski, professional franchising consultant with years of expertise and experience in advising retail franchisees and franchisors. This guide takes a step-by-step approach to guide you and your employees through the basics of finding, attracting and keeping loyal customers, including:
- The importance of communication
- Adopting the "customer service" attitude
- Professional telephone etiquette
- 7 C's of customer service
- Thinking on your feet
- Dealing effectively with complaints
- Methods you can use to bring customers back
"Good customer service skills are critical in any organization, because a company cannot succeed in the market by just having an excellent product. You have to combine product with service to beat the market, and to meet customer expectations."
Purchase and download your copy of "18 Keys to Exceptional Customer Service for Long Term Business Gains" today.
Customer Notification Letters - Name or Management Change
Don't leave your customers wondering what happened. Send them a notification if you've changed your business name or management.
- The Notices are written in a business letter format.
- Two Notice Forms are enclosed:
- The first one is for a business name change with no changes to management.
- The second is for a management change following a buy-out of one partner's interest by another.
- These letter templates are provided in MS Word format and are fully editable. You can print them on your letterhead and personalize them for your special clients.
Product Return and Refund Policy
Does your business have a policy in place for product returns and customer refunds? Use this easy template to create your own Product Return and Refund Policy which covers:
- the ways in which a customer can return a product,
- shipping method and charges for returns,
- restocking fees,
- how to report damaged items and shortages,
- order cancellations and changes,
- how refunds will be issued,
- warranty exchanges,
- non-returnable items,
- undeliverable merchandise.
Your online business needs a Product Return and Refund Policy. Create yours with this downloadable template.
Return Material Authorization Form (RMA Form) for Semiconductors
Create a Return Material Authorization Form (RMA form) for semiconductors with this easy downloadable template.
How to Use this RMA Form
The first section of the Return Material Authorization (RMA form) should be filled in by the customer with all relevant information regarding the product being returned.
The second part of the form contains the supplier's Terms and Conditions for returning products, warranty extensions, proper packing and shipping of returned materials.
Template Features
- The RMA form is provided in MS Word format, but can also be easily converted to html and posted on your website for convenient access by your customers.
- The Return Material Authorization Form (RMA Form) is a reusable digital template. Buy once, use as often as necessary.
- Affordable, downloadable, customizable. This is a generic form that can be used anywhere.
Return Merchandise Authorization (RMA) Form
Use this template to create a Return Merchandise Authorization (RMA) Form for your company website.
- The RMA form must be filled out and submitted by any customer who wants to return products for any reason.
- The form contains a full set of instructions to be followed when returning the item.
- This form is completely editable and can be used by both online and brick-and-mortar businesses.
- Available in MS Word format.
Satisfaction Guaranteed Customer Service Guide
Satisfaction Guaranteed by Brian Lee will help you educate your staff on how to achieve the highest levels of customer service excellence.
- This 126-page e-book motivates its readers while handing you the key to customer satisfaction and success.
- Brian Lee helps you discover what customers want and gives a new definition to the word "quality".
- By using the techniques outlined in these pages, you can inspire your entire staff to go the extra mile for your clients and enhance company profitability as a result.
- Download 'Satisfaction Guaranteed' and discover how your business can become a leader in customer service.
- Available in PDF format.
