Forms for Online Businesses

Manage your online business, your customers and your affiliates with these downloadable template forms for e-commerce websites. Whether your site is B2B, B2C or a combination of both, we have forms that will work for you.

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Australia Online Shopping Mall Vendor Agreement

Find products and vendors for an online shopping mall with this easy-to-use contract template for an Australian based shopping network.

  • The vendor must ensure that all products can be legally sold within Australia and can be exported for delivery to international customers.
  • The vendor will pay the shopping network a transaction fee for each order which is filled and shipped.
  • The agreement contains alternate shipping provisions, depending on whether the vendor or the shopping network is responsible for the shipping.
  • The vendor will receive payment for its net revenues from each month's sales, minus the transaction fees and the amount of any refunds, shipping and handling and other costs payable to the network.
This Australia Online Shopping Mall Vendor Agreement is available in MS Word format, and can be converted to html for posting online.

Australia Website Affiliate Agreement

Set up an affiliate program for a website hosted in Australia with this template Website Affiliate Agreement, which can be posted online for affiliates to agree to before signing up for the program.

Provisions of the Agreement include:
  • method for tracking click-throughs from the affiliate site to the owner's site;
  • affiliate's use of logos and trade marks belonging to site owner;
  • rate of commissions paid on click-throughs;
  • site owner's disclaimer and limitation of liability;
  • indemnity of site owner by affiliate;
  • confidentiality provisions;
  • use of links by affiliate.
This Australia Website Affiliate Agreement is fully editable to fit your circumstances. Provided in MS Word format, and can be converted to html for online use.

Australia Website Privacy Policy

Write up a Privacy Policy for an Australian website with this digital template which complies with the Commonwealth's Privacy Act 1988 and Privacy Amendment (Private Sector) Act 2000.

The privacy policy addresses the collection, use, security of and access to information that may be obtained from a visitor to the company's website, including:
  • the type of information collected by the website,
  • how the information may be used,
  • when and how the company discloses information to third parties,
  • how sensitive visitor information is managed and protected,
  • how website users can access their personal information,
  • who to contact for more details.
This Australia Website Privacy Policy is provided in MS Word format, and can be edited to fit your needs and converted to html for posting online.

Call Center Outsourcing Agreement

This Outsourcing Agreement sets out the terms under which a call center will provide 24/7 customer service and support for a website.

  • The website owner will be responsible for providing sufficient training materials to allow the call center to properly train its customer service representatives to assist the company's customers.
  • The call center will provide assistance, answer questions and provide information to site visitors both before and after purchasing.
  • The call center must meet certain service levels, and stay within agreed upon average wait times and handling times per call. The website owner will have the ability to monitor the representatives' performance.
  • The website owner will be provided with daily, weekly and monthly reports.
  • The contract also contains mutual confidentiality provisions between the parties.

Customer support call centers are a growing industry. Download the Call Center Outsourcing Agreement immediately after purchasing it.


Canada Company Privacy Policy (PIPEDA)

Create an internal privacy policy that complies with PIPEDA Regulations with this downloadable template policy form for a Canadian company.

  • Under the Personal Information Protection and Electronic Documents Act (PIPEDA), as of January 1, 2004 every organization that conducts business in Canada which collects, uses or discloses personal information in the course of its commercial activities must adopt a privacy policy such as this one.
  • This policy template addresses the collection, retention and dissemination of personal information from the company's employees and customers.
  • The policy describes the company's obligations and procedures with respect to each of the 10 principles of fair information practices set out in the Canadian Standards Association Model Code for the Protection of Personal Information.
  • Any customer or employee that has concerns about the company's compliance with the principles can take their concerns to the Privacy Compliance Officer in the manner set out in the policy statement.

Don't leave your organization open to privacy complaints. Get the Canada Company Privacy Policy (PIPEDA) today.


Canada Domain Name Purchase Agreement

Sell the rights to a domain registered in Canada with this Domain Name Purchase Agreement.

  • The seller (vendor) transfers to the purchaser the registration rights to a particular domain name.
  • The vendor agrees to transfer the domain to the purchaser upon receipt of the purchase price.
  • The purchaser acknowledges having read the ICANN Uniform Domain Name Dispute Resolution Policy (UDRP).
  • The vendor makes no warranties regarding the domain name.
  • The purchaser indemnifies the vendor against claims of alleged infringement, misuse, or violations of the UDRP.
  • The Agreement is governed by Canadian laws.
This Canada Domain Name Purchase Agreement template is provided in MS Word format, and is easy to edit with your particulars.