Manage your online business, your customers and your affiliates with these downloadable template forms for e-commerce websites. Whether your site is B2B, B2C or a combination of both, we have forms that will work for you.
This Outsourcing Agreement sets out the terms under which a call center will provide 24/7 customer service and support for a website.
The website owner will be responsible for providing sufficient training materials to allow the call center to properly train its customer service representatives to assist the company's customers.
The call center will provide assistance, answer questions and provide information to site visitors both before and after purchasing.
The call center must meet certain service levels, and stay within agreed upon average wait times and handling times per call. The website owner will have the ability to monitor the representatives' performance.
The website owner will be provided with daily, weekly and monthly reports.
The contract also contains mutual confidentiality provisions between the parties.
Customer support call centers are a growing industry. Download the Call Center Outsourcing Agreement immediately after purchasing it.
This policy template addresses the collection, retention and dissemination of personal information from the company's employees and customers.
The policy describes the company's obligations and procedures with respect to each of the 10 principles of fair information practices set out in the Canadian Standards Association Model Code for the Protection of Personal Information.
Any customer or employee that has concerns about the company's compliance with the principles can take their concerns to the Privacy Compliance Officer in the manner set out in the policy statement.