Frequently Asked Questions
If you need assistance, we are here to help you. Please review our comprehensive FAQ first for answers to common questions. If you can't find the answer that you need, or for information on our products or company, call the MegaDox.com Customer Support Desk at 1(866)634-2369, Monday - Friday, 8:00 a.m. to 4:00 p.m. (MST) or e-mail us at Support@MegaDox.com.
BEFORE PURCHASE
Yes, you can download your documents immediately after purchase. They are fully editable, and can be printed from your computer. If you are unable to download for any reason, we can email the forms to you.
All order forms are encrypted and transmitted via a secure server. We do not store any credit card information. If you prefer, we do take telephone orders over our toll-free line (1-866-634-2369), but you must provide a valid email address so we can send you your forms. We do not sell or lease any customer information to third parties.
It's not necessary to sign up as a member to buy our forms. However, if you want to purchase a Discount Plan, subscribe to our newsletter or take advantage of our member-only special offers, a membership is required. It doesn't cost anything, and it will allow you to track and download the forms you've purchased for a full year after your purchase.
Let us know what form you are looking for, and we will do our best to find it for you from among our network of legal and business content providers. We are constantly adding new forms to our website, so tell us what you would like to see!
Your credit card issuer will automatically convert the amount to your local currency. On your credit card statement you will see (i) the original amount stated in Canadian dollars, (ii) the exchange rate as of the date of your purchase, and (iii) the amount you actually paid in your local currency.
We provide a link to a currency exchange web site
www.xe.com
for your convenience, so you can check what the daily conversion rates are.
If you sign up as a Member we will store the information you provide so that our system can recognize you when you log in. Please also see our company
Privacy Policy.
We do not store any credit card information on our servers. That is why we ask you to enter your credit card each time you make a purchase. We do not sell or lease any customer information to third parties.
We need your email address so that we can email your confirmation / receipt for the purchase. We respect your privacy and will not use your email address other than to contact you about your dealings with MegaDox.com.
Please contact us by telephone at our toll-free number, 1-866-634-2369 (MEGADOX), and we will try to put it through for you. We accept Mastercard, Visa, American Express and Discover.
AFTER PURCHASE
We will either replace it with another document which is more appropriate to your needs, or refund you the purchase price of the document. See our
Satisfaction Guarantee
for details. Requests for refunds must be received within 3 BUSINESS DAYS of the date of purchase.
We provide documents in either MS Office formats (Word, Excel, Powerpoint), or as Adobe PDF files. We can also convert many of the forms into another format if necessary.
Of course! Once you buy it, you can use it as often as you like. However, we do have some restrictions on how you use the document - it must be for your personal use, and not for resale or distribution. For more information, see our
Terms and Conditions.
In most cases, yes. All MS Word forms are fully editable. Some PDF forms are fill-in forms. If the document is copyrighted material, you will not be allowed to make changes to it.
Our site will automatically send you a confirmation email with the details of your purchase. If you do not receive one within 15 minutes after you make a purchase, the SPAM filters in your email program may be blocking our messages to you. Check your SPAM folder to look for the confirmation. You should also add MegaDox.com to your list of approved senders. You may contact us at support@megadox.com or toll free at 1-866-634-2369 (MEGADOX) and we will send you another copy of your confirmation.
Of course! Just contact us, and we will email the forms to you.
Save the downloaded file to your computer first. Then open the file -
it should automatically unzip (decompress). The .zip file contains all
the forms you purchased. If this still doesn't work for you, give us a call toll-free at 1-866-634-2369 (MEGADOX) and we will email you the forms.
It may mean that you don't have Office installed on your computer. Please contact us with the name and version of the word processing program you are using so we can convert the document to a format you can use.