Arbitration Agreement — Product Insert | USA

Set the terms of resolving consumer disputes by inserting this professionally drafted Arbitration Agreement into your product packaging.


Whether you sell your products through a distributor network, in brick-and-mortar storefronts, or via a direct-to-consumer online sales platform, this short but comprehensive Arbitration Agreement helps establish the process and procedures for resolving disputes.


Drafted for compliance with U.S. arbitration rules, this fully editable Microsoft Word template governs the process by which any customer disputes about the product will be resolved.

Important Terms and Conditions

  • Any customer claim or dispute, including claims for product liability, negligence, misrepresentation, and legal violations, will be resolved by binding arbitration.

  • The customer is giving up their right to participate in a class action lawsuit against the seller, whether as a claimant or in any other capacity.

  • The arbitration will be conducted pursuant to the American Arbitration Association's Commercial Dispute Resolution Procedures.

  • Each party will be responsible for the costs of its own legal counsel and expert witnesses. Administrative costs for the arbitration will be allocated according to the amount of the claim.

  • The parties may choose to take the claim to Small Claims Court as an alternative to arbitration.


Who Can Use this Arbitration Agreement Template

This agreement template is ideal for:

  • Manufacturers
  • Distributors
  • Direct-to-consumer sellers
  • Mail order vendors
  • Online marketplace vendors


Why Use an Arbitration Agreement?

A carefully crafted Arbitration Agreement can help protect manufacturers and their distributors against frivolous product liability claims and class action lawsuits.

The document clearly establishes the process, procedures and rules that will govern any consumer claim for damages. Any use of the product by the customer is deemed to be an acceptance of the terms and conditions of the Agreement.


Features of the Template

  • Professionally drafted by legal practitioners
  • Fully editable Microsoft Word format
  • Easy to customize
  • Instant download
  • Suitable for U.S. based manufacturers and sellers, but can be amended for other jurisdictions
  • Reusable template - pay once, use as often as needed
  • Prepared by legal industry professionals, not by AI tools


Frequently Asked Questions


Can I customize this agreement?

Yes. The agreement template is fully editable and can be expanded, removed, or replaced to suit your circumstances.

Can I use this for all of my products?

Yes. The agreement form can be included in your packaging for each product you ship.

Is this agreement enforceable?

Consumer protection laws vary from jurisdiction to jurisdiction. In general, the applicable consumer protection legislation would take precedence over any form of "shrinkwrap" arbitration provisions.

Learn More About Arbitration and Customer Contracts

Mandatory Arbitration and Consumer Contracts, Government of Canada

Arbitration Clauses in Everyday Contracts: What They Are and Why They're Everywhere, CLA Consumer Litigation Associates

Arbitration Clauses in User Agreements, Expert Institute



Document Details

Document Name: Arbitration Agreement (Product Insert)

Jurisdiction: Anywhere

Format: Microsoft Word (.docx)

Pages: 2

Editable: Yes

Reusable: Unlimited personal or business use

Instant Download: Yes

Document Type: Microsoft Word
Last Updated: 23-July-2026
SKU: 9242
$4.99
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