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Taking Your Business Online - Answers to Some Frequently Asked Questions

Have you considered moving your business online, but are not really sure what that will entail? You're not alone. Businesses large and small have expanded their reach by adding an online presence to their brick-and-mortar environment.

ecommerce shopping

The internet offers a great opportunity for all small business...

Understanding Working Capital: A Guide for Small Business Owners

As a small business owner, you know how important it is to have enough funds on hand to keep your business running. These available funds are known as working capital, and they are needed to run a healthy business.

calculator and bills

Inadequate working capital levels are cited by the SBA Small Business Administrati...

Small Business Funding 2018: The Best Ways To Finance The Future

Whether you have a great new startup idea or a long-running business, you’ve probably come to one inevitable fork in the road: financing.

US dollars

It’s the extra capital you need to take your company to the next level, be it for funding resources, creating a new marketing budget, or securing a deal with a...

17 Ways to Hone Your Listening Skills with Employees

Listening is often more effective than talking for establishing rapport with employees. A good manager must also be a good listener. When an employer listens to employees and demonstrates that they have heard and understood an employee's concerns, the employee feels more at ease and less anxious abo...

How Multi-Unit Buildings are Preparing for the Legalization of Pot

Bill C-45 has passed the Senate. Once enacted, the Cannabis Act will make it legal to smoke pot in Canada, and to grow a limited quantity of personal marijuana (up to 4 plants) on your property.

man smoking a joint

And while pot growers, distributors and smokers are very happy about the legalization of marijuana, co...

Keep those lines of communication open with your franchisees

Franchisees often look to their franchisor as a "parent figure" - a pillar of strength to lean upon and a chief source of advice, knowledge and creative inspiration. If you as a franchisor fail to live up to this larger-than-life image and do not provide sufficient advice and direction to your franc...

Help Your Franchisees Implement Business Solutions

In a previous post, we discussed how developing a good questioning strategy can help franchise support representatives to solve franchisees' business problems. This article covers the next step - implementing a solution.

1. Determine the implementation timeframe.

solutionOften franchisees will have predet...

Reputation Management - 5 Steps to Rebuild Your Image After a Lawsuit

The end of a lawsuit – or any crisis for that matter – can necessitate the question of how best to move on. How to rebuild or manage your reputation going forward after a public embarrassment can be a significant challenge, and not just for major public figures or the heads of large companies. While...

To solve franchisee problems, you need to ask the right questions

As a franchisee support representative, one of your most important problem-solving tools is a well developed questioning strategy. You can use thoughtful, well-crafted questions to define a franchisee's problem and to determine the franchisee's needs. But a good questioning strategy has a far broade...

A 5-Step System to Solving Franchisee Problems

Whether you are a Franchise Support Representative dealing with franchisees, or a teacher helping a student work through the reasons why he/she has trouble with math, the steps to effective problem solving are essentially the same:

  1. Gather information and define the problem.
  2. Determine the proba...