Customer Service Forms

Get valuable feedback from your clientele with these downloadable Customer Service Forms.

  • Surveys, information packages, and satisfaction guarantees tell your customers you care about the quality of their experience.
  • Let your customers know about important changes before they happen.
  • Customer input helps you make decisions about product lines and services.
  • Give shoppers an easy way to return goods and request a refund.
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Customer Notification Letters - Name or Management Change

Don't leave your customers wondering what happened. Send them a notification if you've changed your business name or management.

The Notices are written in a business letter format. Two Notice Forms are enclosed:
  • The first one is for a business name change with no changes to management.
  • The second is for a management change following a buy-out of one partner's interest by another.
These Customer Notification Letters - Name or Management Change

Product Return and Refund Policy

Does your business have a policy in place for product returns and customer refunds? Use this easy template to create your own Product Return and Refund Policy which covers:

  • the ways in which a customer can return a product,
  • shipping method and charges for returns,
  • restocking fees,
  • how to report damaged items and shortages,
  • order cancellations and changes,
  • how refunds will be issued,
  • warranty exchanges,
  • non-re.....

Return Material Authorization (RMA) Form

Semiconductor suppliers can use this easy template to create a standard Return Material Authorization (RMA) Form.

  • The first section of the RMA form gets filled in by the customer with all relevant information regarding the product.
  • The second part of the form contains the Terms and Conditions for returning products, warranty extensions, proper packing and shipping of returned materials.
  • The RMA form is provided in MS Word format, and can be easily converted.....

Return Merchandise Authorization (RMA) Form

Use this template to create a Return Merchandise Authorization (RMA) Form for your company website.

  • The RMA form must be filled out and submitted by any customer who wants to return products for any reason.
  • This form is completely editable and can be used by both online and brick-and-mortar businesses.

The Return Merchandise Authorization (RMA) Form is a downloadable MS Word template.


Satisfaction Guaranteed Customer Service Guide

Satisfaction Guaranteed by Brian Lee is guaranteed to teach you and your staff how to achieve customer service excellence.

  • This 126-page e-book motivates its readers while handing you the key to customer satisfaction and success.
  • Brian Lee helps you discover what customers want and gives a new definition to the word "quality".
  • By using the techniques outlined in these pages, you can inspire your entire staff to go the extra mile for your clients and e.....

Trade Show Visitor Information Form

Get contact information from your trade show visitors with this free downloadable form.

  • This easy-to-use form allows trade show vendors to gather follow-up details from attendees who visit their booth.
  • Find out more about the people who have already expressed an interest in your products and services.
  • Get names, addresses, emails, phone numbers, and other information you need to follow up with these potential clients after the show wraps up.
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