Satisfaction Guaranteed Customer Service Guide

Your business depends on satisfied customers. Learn the secrets to obtaining and retaining customers with this professional guide to developing superior customer service skills.

Written by Sarah Kulbatski, professional franchising consultant with years of expertise and experience in advising retail franchisees and franchisors. This guide takes a step-by-step approach to guide you and your employees through the basics of finding, attracting and keeping loyal customers, including:

• The importance of communication
• Adopting the "customer service" attitude
• Professional telephone etiquette
• 7 C's of customer service
• Thinking on your feet
• Dealing effectively with complaints
• Methods you can use to bring customers back

"Good customer service skills are critical in any organization, because a company cannot succeed in the market by just having an excellent product. You have to combine product with service to beat the market, and to meet customer expectations."

Purchase and download your copy of "18 Keys to Exceptional Customer Service for Long Term Business Gains" today.

Draw up a set of operating standards and procedures for employees of a gas station and car wash using this customizable template.

• The template covers such topics as:
  
  • quality control,
  • product knowledge,
  • training,
  • customer service,
  • inventory management,
  • reporting standards,
  • safety and protection against theft and robbery.
• Available in MS Word format, fully editable to fit your business needs.

Overview

Understanding the satisfaction level of your catering customers is essential for the success and improvement of your business. The Customer Satisfaction Survey provides a valuable tool to gather important feedback directly from your clients.

Purpose of the Survey

This survey is designed to encourage clients to share their comments and feedback regarding the catering services you have provided. By inviting customers to complete the survey, you can gain insights into several key areas of your business.

Areas of Evaluation

• Preparation of food
• Quality of service
• Comparison of your performance with other caterers the client has used in the past

Value of Customer Feedback

Customer feedback is the most effective way to identify your strengths and pinpoint areas that require improvement. By reviewing the responses, you can better understand what you are doing well and recognize any opportunities to enhance your catering services.

Customizing the Survey

The Catering Customer Satisfaction Survey form is easy to customize for your specific business needs, making it a convenient tool for collecting feedback and making informed decisions.

Cleaning firms, get feedback from your clients with this Cleaning Service Customer Satisfaction Survey.

• The survey form allows you to gather client comments and determine the customer's degree of satisfaction with the cleaner's services, by asking a number of specific questions about the overall cleanliness of the various rooms.
• The form can be filled in by hand or on a computer, so you can hand it out, email it to customers or post it on your website as a downloadable form.
• Buy the form once, use it as often as you need.