Products tagged with 'e-book'

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One Minute Name Memory

Never be embarrassed again by forgetting someone's name. The One Minute Name Memory is a 97-page guide that will teach you how to remember every name, every time.

  • Learn the tricks and tools you need to:
    • improve your memory,
    • feel more confident,
    • improve customer relationships,
    • reduce your stress when meeting new people.
  • By using the L.I.S.T.E.N process developed by Brian Lee, CSP, you can avoid those embarrassing social faux pas.
  • This guide is essential for anyone who deals with a lot of people - sales representatives, team leaders, motivational speakers, teachers, public figures.
  • Available in PDF format.
$9.99

Keep Your Nurses and Health Care Professionals for Life

Keep Your Nurses and Health Care Professionals for Life is a downloadable 210-page book by Brian Lee, CSP, based on his popular seminars.

  • The book delves into the medical profession and gives tips on how to keep our healthcare professionals in Canada and give life back to the profession.
  • Discover the 4 imperatives of how to inspire, retain, motivate and empower patient focused nurses and health care professionals.
  • Learn more about significant issues such as staff retention, staff empowerment, continuing education and inter-office relationships.
  • Keep Your Nurses and Health Care Professionals for Life is a downloadable e-book which is available in PDF format.
$29.99

The Wedding MC - Guide to the Perfect Wedding Reception

Plan the perfect wedding reception with The Wedding M.C.

  • This book is a 470-page downloadable guide by Brian Lee, CSP, that includes tips and information for the bride, the groom and the master of ceremonies.
  • The book includes:
    • a master checklist,
    • speech writing tips and examples,
    • planning multicultural weddings,
    • tips for overcoming stage fright,
    • setup and takedown of equipment,
    • how to make guest introductions,
    • a timeline of the evening's sequence of events,
    • dance and seating plans and arrangements.
  • Brian's book can help ensure a successful and smooth-running wedding reception. The Wedding M.C. is a must-have for emcees and wedding planners.
  • Available in PDF format.
$14.99

Satisfaction Guaranteed Customer Service Guide

Satisfaction Guaranteed by Brian Lee will help you educate your staff on how to achieve the highest levels of customer service excellence.

  • This 126-page e-book motivates its readers while handing you the key to customer satisfaction and success.
  • Brian Lee helps you discover what customers want and gives a new definition to the word "quality".
  • By using the techniques outlined in these pages, you can inspire your entire staff to go the extra mile for your clients and enhance company profitability as a result.
  • Download 'Satisfaction Guaranteed' and discover how your business can become a leader in customer service.
  • Available in PDF format.
$19.99