Customer Notification Letters - Name or Management Change

Authorize a name change for a Canadian corporation with these template corporate resolutions.

• The directors and shareholders consent to the name change and authorize the officers to sign and file the required documents to complete the change of name.
• Corporations in Canada are required to pass these Resolutions in order to change the corporate name.
• This template can be used for federal corporations and in any province or territory which has a Business Corporations Act.
• Download the file, fill in the details and have the resolutions signed by the appropriate parties.

Your business depends on satisfied customers. Learn the secrets to obtaining and retaining customers with this professional guide to developing superior customer service skills.

Written by Sarah Kulbatski, professional franchising consultant with years of expertise and experience in advising retail franchisees and franchisors. This guide takes a step-by-step approach to guide you and your employees through the basics of finding, attracting and keeping loyal customers, including:

• The importance of communication
• Adopting the "customer service" attitude
• Professional telephone etiquette
• 7 C's of customer service
• Thinking on your feet
• Dealing effectively with complaints
• Methods you can use to bring customers back

"Good customer service skills are critical in any organization, because a company cannot succeed in the market by just having an excellent product. You have to combine product with service to beat the market, and to meet customer expectations."

Purchase and download your copy of "18 Keys to Exceptional Customer Service for Long Term Business Gains" today.

Perform a management audit on your own business or on a company that you are planning to buy with this easy-to-use Management Audit Checklist.

• The Audit Checklist helps you determine the strengths and weaknesses of the business, and addresses issues such as:
  • quality and inventory controls,
  • marketing and public relations,
  • customer service,
  • strengths of the sales force,
  • research and development,
  • accounting and financial procedures,
  • budget and cash flow,
  • credit management,
  • management direction.
• Downloadable MS Word document, easy to customize for your business.

Satisfaction Guaranteed by Brian Lee will help you educate your staff on how to achieve the highest levels of customer service excellence.

• This 126-page e-book motivates its readers while handing you the key to customer satisfaction and success.
• Brian Lee helps you discover what customers want and gives a new definition to the word "quality".
• By using the techniques outlined in these pages, you can inspire your entire staff to go the extra mile for your clients and enhance company profitability as a result.
• Download 'Satisfaction Guaranteed' and discover how your business can become a leader in customer service.
• Available in PDF format.