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    2017, May

    0 To solve franchisee problems, you need to ask the right questions

    As a franchisee support representative, one of your most important problem-solving tools is a well developed questioning strategy. You can use thoughtful, well-crafted questions to define a franchisee's problem and to determine the franchisee's needs. But a good questioning strategy has a far broader purpose: it will help you gather useful information about the wider forces surrounding the problem.

    Your questions should be crafted to help you to find out:

    1. the magnitude of the problem;
    2. the d...