Internet Service Provider Business Plan

Canadian internet service providers, prepare a Co-Location Agreement for a customer with this easy-to-use template.

• The customer will co-locate its servers in the ISP's racks, and use its hub and backbone connection for internet access.
• The service provider will perform installation and hookup, but will not provide troubleshooting or maintenance other than hardware reboots if necessary.
• The ISP will charge additional fees for excess bandwidth.
• The customer's internet access is to be used for legal purposes only.
• The customer indemnifies the service provider against any claims arising from the customer's use of the services.
• The ISP makes no warranties with respect to the availability of the service.
• The Agreement is governed by Canadian laws.

This Canada Co-Location Agreement is a fully editable downloadable contract template.

USA internet service providers, prepare a Co-Location Agreement for a customer with this easy-to-use template.

• The customer will co-locate its servers in the ISP's racks, and use its hub and backbone connection for internet access.
• The service provider will perform installation and hookup, but will not provide troubleshooting or maintenance other than hardware reboots if necessary.
• The ISP will charge additional fees for excess bandwidth.
• The customer's internet access is to be used for legal purposes only.
• The customer indemnifies the service provider against any claims arising from the customer's use of the provider's services.
• The service provider makes no warranties with respect to the availability of the service.
• The Agreement is governed by United States laws.
• The template is provided in MS Word format and is fully editable to fit your exact circumstances.

Indian ISPs, post this Internet Services Use Contract on your website in a visible and accessible location, to set out the terms under which subscribers use your services.

• Compliance with Laws. Users must comply with all local, national and international laws.
• Prohibited Use. Users are prohibited from spamming, flaming, or posting or transmitting any material that is obscene, indecent, threatening or harmful in any way.
• Indemnification. Users must indemnify the internet service provider against losses or damages arising from their use of the ISP's service.
• No Warranties. The service provider makes no warranties or representations with respect to the services, which are provided on an as is, as available basis.
• Risk. The use of the service is at the user's sole risk and responsibility, including responsibility for security and backup of data.

ISPs, post this Policy Statement and Usage Guidelines on your website for site visitors and attach it as a schedule to your customer contracts.

The policies and guidelines for use include:

• the customer's use of the service must comply with applicable laws;
• no unsolicited emails, no spamming, and no hacking;
• the service provider keeps the customer's information confidential;
• no posting or transmitting of illegal or objectionable materials;
• customer's waiver of moral rights (copyright) of any materials posted.

The Internet Service Provider Policy Statement and Usage Guidelines are provided in MS Word format, which can be converted to html for posting on your website.

Internet service providers, prepare SLAs for your customers with this easy-to-use ISP Service Level Agreement template.

• The service provider agrees to pay the customer a contractual credit if it fails to meet certain service quality levels which it has set for itself.
• The service levels are voluntary obligations set by the internet service provider for itself, and do not constitute a pledge or guarantee of services.
• To qualify, the customer must be registered as a current subscriber to the provider's services.
• This is a generic form (not country specific) which can be used anywhere.
• Available in MS Word format and fully editable to fit your exact circumstances.