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IT Outsourcing Consulting Agreement | Canada
Outsource your IT management to an outside consultant with this Information Technology Outsourcing Consulting Agreement for Canada.
- The IT consultant will supply a sufficient number of staff to perform the services being contracted for.
- The customer will have the right to request a replacement of any of the IT staff it considers unsuitable.
- The consultant will make all the necessary payroll deductions and remittances for its employees, including EI and workers' compensation.
- The consultant will submit a written monthly operations report breaking down the hours spent on each project, list of services completed, budget issues, etc.
- The parties' respective ownership and proprietary rights in the software and documentation is covered.
- Each party agrees not to solicit the other's employees for a period of time after the Agreement is terminated.
- You can easily customize the Canada IT Outsourcing Consulting Agreement to suit your unique needs. Buy, download, start using immediately.
$29.99
Call Center Outsourcing Agreement
This Outsourcing Agreement sets out the terms under which a call center will provide 24/7 customer service and support for an online business.
- The website owner will be responsible for providing sufficient training materials to allow the call center to properly train its customer service representatives to assist the company's customers.
- The call center will provide assistance, answer questions and provide information to site visitors both before and after purchasing.
- The call center must meet certain service levels, and stay within agreed upon average wait times and handling times per call. The website owner will have the ability to monitor the representatives' performance.
- The website owner will be provided with daily, weekly and monthly reports.
- The contract also contains mutual confidentiality provisions between the parties.
- The template includes several schedules:
- Inbound Teleservicing Specifications
- Call Center Service Reports Specifications
- Call Center Capabilities
- Call Handling Requirements
- Schedule of Fees
- This is a generic legal contract which can be used in many jurisdictions.
- Available in MS Word format.
$44.99
IT Operations Management Services Agreement
Prepare a customer contract for integrated IT management services with this IT Operations Management Services Agreement template.
- The services will be performed on the customer's hardware or on hardware mutually agreed between the parties. The software will be supplied by both the customer and the provider.
- The customer must obtain the necessary licenses for the provider to use any customer-owned software.
- The service provider is not liable to perform the services if it would involve a safety, health or environmental risk.
- The service provider is not liable for failure to perform the services due to alterations to the customer's hardware or software which were not performed or approved by the provider.
- The customer must provide full, safe and unrestricted access to the equipment, adequate working space, supplies and facilities for the provider to perform the services.
- The parties will each appoint a contact person who will also be responsible for resolving disputes.
- This legal contract template is available in MS Word format and is fully editable to fit your specific circumstances.
$29.99
