SaaS Agreement Template — Basic

Create a standard-level Software-as-a-Service (SaaS) Agreement between a service provider and a client with this basic, easy-to-use template.


This basic SaaS Agreement template (or Terms of Service) is essentially a basic commercial contract intended for a SaaS provider supplying hosted software, related services and support to a client.

Its structure is relatively simple: the principal agreement establishes the relationship, while an Order Form and/or Statement of Work identifies the particular services, pricing, service capacity and other transaction-specific details.

What is the purpose of this SaaS Agreement?

The purpose of this Software-as-a-Service (SaaS) Agreement (Basic Level) template is to provide a solid contractual framework for a smaller SaaS provider without the extensive infrastructure of a major enterprise SaaS transaction.

The template is strongly provider-oriented. For example, fees are generally non-refundable, unpaid amounts can result in suspension, and there is provision for a 12-month liability cap and exclusion of consequential damages.


The provider also retains ownership of the SaaS software and related technology.

What are the key provisions of this document?

The SaaS Agreement template covers:

  • provision of SaaS services, software, documentation and support;
  • client use restrictions;
  • client and provider responsibilities;
  • data security and privacy;
  • confidentiality;
  • intellectual-property ownership;
  • fees and payment;
  • term, renewal and termination;
  • warranties and disclaimers;
  • limitation of liability;
  • force majeure; and
  • general contractual matters.

It also provides for an Order Form and Statement of Work, including examples such as user provisioning, training, documentation and custom development.


Termination assistance is limited to basic data retrieval, change management and disaster recovery provisions are limited.

Who would use this document template?

This SaaS Agreement Basic Template is intended to serve the small-business customer who simply wants to create a usable SaaS agreement without having to navigate an enterprise-level contract.

Key types of service providers include:

  • B2B & Productivity Tool Vendors: Companies offering project management tools, communication platforms, or document collaboration systems (such as workflow automation).
  • Vertical/Niche Software Providers: Industry-specific cloud solutions like practice management software for law firms, electronic health records (EHR) for clinics, or property management apps for landlords.
  • Business Operations Platforms: Providers of CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), HRIS (Human Resources Information Systems), and accounting or invoicing tools.
  • Developer & IT Utility Tools: API providers, cloud monitoring services, hosting control panels, and data analytics dashboards accessed via web browsers.

Why buy this Software-as-a-Service (SaaS) Agreement template?

  • Instantly downloadable document
  • Reusable template — buy once, use as often as needed
  • Fully editable MS Word file
  • Comprehensive legal document form prepared and reviewed by humans, for humans
  • No subscription necessary, no additional license or usage fees


DOCUMENT DETAILS

Document Name: SaaS Agreement Template — Basic Level
Jurisdiction: Generic (not country-specific)
Format: Microsoft Word (.docx)
Pages: 13
Editable: Yes
Reusable: Unlimited business use
Instant Download: Yes

Document Type: Microsoft Word
Last Updated: 22-September-2026
SKU: 9246
$29.99
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