SaaS Agreement Template — Enterprise Level

Prepare customer support contracts quickly and easily with this downloadable Software Support and Service Agreement template.

• The vendor will provide online chat support 24/7, telephone support during specified hours, and on-site assistance when required.
• The vendor will provide the customer with software program updates.
• The customer must notify the vendor promptly about any defects in the software.
• If on-site support is required, the customer will pay all associated travel, accommodation, communications, and living expenses of the vendor's personnel required for such support.
• This is a generic legal contract which is not specific to any country, state or province. Easy to customize for your region.
• This contract template can save you money on legal fees and printing costs. Customize it for your business and re-use it as often as you like.

Canadian software consultants can use this comprehensive template to prepare Consulting Agreements for clients that they are developing software for.

• This legal document template can be used in any province or territory.
• The consultant is not subject to supervision by or instructions from the client.
• The consultant indemnifies the client against claims by Revenue Canada for employee deductions, and against claims for damages, loss or injury caused by the consultant's employees.
• The consultant and its employees are bound by confidentiality and nondisclosure provisions with respect to the client's information and data.
• The client is the sole owner of all deliverables under the contract.
• The consultant will not solicit staff or customers of the client.
• The consultant provides no warranty of the deliverables and assumes no risk or liability for risk or injury resulting from the use of the deliverables.
• This is a Canadian legal form which can be used in most provinces and territories except for Quebec, where a French language version may be required.
• Download the contract immediately after you purchase it. The document is available in MS Word format and is easy to customize.

Create a standard-level Software-as-a-Service (SaaS) Agreement between a service provider and a client with this basic, easy-to-use template.

This basic SaaS Agreement template (or Terms of Service) is essentially a basic commercial contract intended for a SaaS provider supplying hosted software, related services and support to a client.

Its structure is relatively simple: the principal agreement establishes the relationship, while an Order Form and/or Statement of Work identifies the particular services, pricing, service capacity and other transaction-specific details.

What is the purpose of this SaaS Agreement?

The purpose of this Software-as-a-Service (SaaS) Agreement (Basic Level) template is to provide a solid contractual framework for a smaller SaaS provider without the extensive infrastructure of a major enterprise SaaS transaction.

The template is strongly provider-oriented. For example, fees are generally non-refundable, unpaid amounts can result in suspension, and there is provision for a 12-month liability cap and exclusion of consequential damages.

The provider also retains ownership of the SaaS software and related technology.

What are the key provisions of this document?

The SaaS Agreement template covers:

• provision of SaaS services, software, documentation and support;
• client use restrictions;
• client and provider responsibilities;
• data security and privacy;
• confidentiality;
• intellectual-property ownership;
• fees and payment;
• term, renewal and termination;
• warranties and disclaimers;
• limitation of liability;
• force majeure; and
• general contractual matters.

It also provides for an Order Form and Statement of Work, including examples such as user provisioning, training, documentation and custom development.

Termination assistance is limited to basic data retrieval, change management and disaster recovery provisions are limited.

Who would use this document template?

This SaaS Agreement Basic Template is intended to serve the small-business customer who simply wants to create a usable SaaS agreement without having to navigate an enterprise-level contract.

Key types of service providers include:

Why buy this Software-as-a-Service (SaaS) Agreement template?

• Instantly downloadable document
• Reusable template — buy once, use as often as needed
• Fully editable MS Word file
• Comprehensive legal document form prepared and reviewed by humans, for humans
• No subscription necessary, no additional license or usage fees

DOCUMENT DETAILS

Document Name: SaaS Agreement Template — Basic Level
Jurisdiction: Generic (not country-specific)
Format: Microsoft Word (.docx)
Pages: 13
Editable: Yes
Reusable: Unlimited business use
Instant Download: Yes