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    ISP Service Level Agreement


    Internet service providers, prepare SLAs for your customers with this easy-to-use ISP Service Level Agreement template.

    • The service provider agrees to pay the customer a contractual credit if it fails to meet certain service quality levels which it has set for itself.
    • The service levels are voluntary obligations set by the internet service provider for itself, and do not constitute a pledge or guarantee of services.
    • To qualify, the customer must be registered as a current subscriber to the provider's services.
    • This is a generic form (not country specific) which can be used anywhere.
    • Available in MS Word format and fully editable to fit your exact circumstances.
    Download Type: Microsoft Word
    Last Updated: 24-January-2023
    SKU: 4225
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