Products tagged with 'service level agreement'

Internet service providers, prepare SLAs for your customers with this easy-to-use ISP Service Level Agreement template.

• The service provider agrees to pay the customer a contractual credit if it fails to meet certain service quality levels which it has set for itself.
• The service levels are voluntary obligations set by the internet service provider for itself, and do not constitute a pledge or guarantee of services.
• To qualify, the customer must be registered as a current subscriber to the provider's services.
• This is a generic form (not country specific) which can be used anywhere.
• Available in MS Word format and fully editable to fit your exact circumstances.