Products tagged with 'client development plan'

A well-done presentation can score you a new client. This 10-page expert guide and checklist will help you hone your presentation skills.

Learn how to:

• identify prospects and initiate the process;
• prepare, plan, write and rehearse your material for the presentation;
• assess your audience;
• relax and overcome a fear of public speaking;
• improve your presentation techniques;
• use a microphone effectively;
• use visual aids and equipment;
• avoid problems before they come up;
• exude confidence.

'Making a Presentation to a Prospective Client' can help you impress and win over your prospects.

Your business depends on satisfied customers. Learn the secrets to obtaining and retaining customers with this professional guide to developing superior customer service skills.

Written by Sarah Kulbatski, professional franchising consultant with years of expertise and experience in advising retail franchisees and franchisors. This guide takes a step-by-step approach to guide you and your employees through the basics of finding, attracting and keeping loyal customers, including:

• The importance of communication
• Adopting the "customer service" attitude
• Professional telephone etiquette
• 7 C's of customer service
• Thinking on your feet
• Dealing effectively with complaints
• Methods you can use to bring customers back

"Good customer service skills are critical in any organization, because a company cannot succeed in the market by just having an excellent product. You have to combine product with service to beat the market, and to meet customer expectations."

Purchase and download your copy of "18 Keys to Exceptional Customer Service for Long Term Business Gains" today.