Products tagged with 'software support and service form'

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Software Support and Service Agreement

The vendor agrees to supply ongoing telephone support and on-site assistance when required.
The vendor will provide the customer with software program updates.
The customer must notify the vendor promptly about any defects in the software.
If on-site support is required, the customer will pay all associated travel, accommodation, communications, and living expenses of the vendor's personnel required for such support.
This is a generic legal contract which is not specific to any country, state or province. Easy to customize for your region.
This contract template can save you money on legal fees and printing costs. Customize it for your business and re-use it as often as you like.

$17.99 $14.99

The management firm is hired on an independent contractor basis.
Duties of the manager will include management of software maintenance and support contracts with the clients customers, including providing technical support.
The manager must maintain complete and accurate records, and will invoice the company monthly for its services (charged on an hourly basis) plus any allowable expenses.
The agreement is not exclusive, and the manager is not required to devote all of its time and efforts to managing the clients business.
This contract template is downloadable and can be easily customized to fit your business needs.
This is a generic legal form which does not contain specific references to the laws of any particular country or region.

$17.99

Software Development. The developer will develop integrated solutions software for a client for resale to its customers.
Functional Specifications. The parties will jointly prepare a set of functional specifications for the software. The developer is responsible for delivery of specifications within the time frames agreed upon.
Testing. The client will provide test data and acceptance tests. The client agrees to purchase the software and documentation if it passes the acceptance tests.
Acceptance. Once the client has accepted the detailed specifications, the developer will start coding and debugging, and developing the documentation.
Support. The developer agrees to provide ongoing support.
Governing Laws. This is a generic legal contract which does not contain references to the laws of any specific country. It can be easily modified for use in any jurisdiction.
How to Obtain the Form. After you purchase it you will be able to download the MS Word template.

$24.99

An escrow arrangement gives a level of comfort to customers who license the software that if the developer ceases to operate its business or fails to honor its obligations, the source code will be released to the customer.
If the customer has paid its fees under the agreement, the supplier will provide the name and address of the escrow agent with whom it keeps a copy of its current working source code and object code.
Any software customized for the customer is not kept in escrow.
These Software Escrow Arrangement clauses do not contain references to specific laws of any country.

$6.29 $5.99