Products tagged with 'information technology contract'

Prepare a customer contract for integrated IT management services with this comprehensive template agreement for U.S. businesses.

Use of Customer's Systems

• The service provider will perform information technology management services using both their own and the customer's hardware and software. 
• The provider will be given full and unrestricted access to the equipment 24/7/365.
• The customer agrees to allow the provider to install system and network diagnostic and maintenance programs on the customer's computer network solely for the provider's use in performing the services.
• The service provider is not liable for any failure to achieve its service level objectives arising from alterations made to the customer's hardware or software without the service provider's approval.

Other Key Provisions

• Dispute Resolution. The parties agree to resolve any disputes by mutual discussion and negotiation.
• Confidentiality. The parties agree not to disclose confidential information of the other party, or to use any intellectual property right of the other party without authorization.
• Transition on Termination. There is a section covering the process of transitioning services from the provider to another party upon termination of the agreement.
• Ownership. Each party will retain sole ownership of its own hardware, software and materials. Any materials jointly developed by the parties will be assigned to the provider, who will grant the customer a perpetual license to use such materials for internal purposes.

Schedules

This template contains a number of sample schedules including:

• Description of Services,
• Schedule of Fees,
• Service Level Objectives (SLOs),
• Implementation Tasks,
• Confidentiality Agreement.

Format and Jurisdiction

This comprehensive IT Management Services Agreement is available in MS Word format and is customizable to meet your specific needs. It was prepared to be used throughout the United States.

Prepare a Cloud Services Agreement between a service provider and a corporate customer with this downloadable customizable template for U.S. companies.

• The service provider will provide cloud computing technology, cloud servers, specific software products, and other file management and support services necessary to implement the services.
• The customer is responsible for installing and maintaining such client side equipment,software, and connections as are necessary to ensure compatibility with the cloud services.
• The customer agreees to use the services solely for internal business purposes, and will not resell the services or reverse engineer or decompile source code of the provider's or third party software.
• The provider owns all rights to the cloud services, documentation, client side software and all developments and enhancements.
• The customer owns all rights to content uploaded using the services, but the provider has the right to remove any content that may contain viruses or other elements that could be harmful to the provider's systems and servers.
• The parties mutually indemnify each other and promise to defend against infringement claims arising from the use of the cloud services.
• The agreement is governed by United States laws, including export control laws.
• Available in MS Word format.