Products tagged with 'it managed services agreement'

Prepare a customer contract for integrated IT management services with this IT Operations Management Services Agreement template.

• The services will be performed on the customer's hardware or on hardware mutually agreed between the parties. The software will be supplied by both the customer and the provider.
• The customer must obtain the necessary licenses for the provider to use any customer-owned software.
• The service provider is not liable to perform the services if it would involve a safety, health or environmental risk.
• The service provider is not liable for failure to perform the services due to alterations to the customer's hardware or software which were not performed or approved by the provider.
• The customer must provide full, safe and unrestricted access to the equipment, adequate working space, supplies and facilities for the provider to perform the services.
• The parties will each appoint a contact person who will also be responsible for resolving disputes.
• This legal contract template is available in MS Word format and is fully editable to fit your specific circumstances.

Prepare a customer contract for integrated IT management services with this comprehensive template agreement for Canadian businesses.

Use of Customer's Systems

• The service provider will perform information technology management services using both their own and the customer's hardware and software. 
• The provider will be given full and unrestricted access to the equipment 24/7/365.
• The customer agrees to allow the provider to install system and network diagnostic and maintenance programs on the customer's computer network solely for the provider's use in performing the services.
• The service provider is not liable for any failure to achieve its service level objectives arising from alterations made to the customer's hardware or software without the service provider's approval.

Other Key Provisions

• Dispute Resolution. The parties agree to resolve any disputes by mutual discussion and negotiation.
• Confidentiality. The parties agree not to disclose confidential information of the other party, or to use any intellectual property right of the other party without authorization.
• Transition on Termination. There is a section covering the process of transitioning services from the provider to another party upon termination of the agreement.
• Ownership. Each party will retain sole ownership of its own hardware, software and materials. Any materials jointly developed by the parties will be assigned to the provider, who will grant the customer a perpetual license to use such materials for internal purposes.

Schedules

This template contains a number of sample schedules including:

• Description of Services,
• Schedule of Fees,
• Service Level Objectives (SLOs),
• Implementation Tasks,
• Confidentiality Agreement.

Format and Jurisdiction

This comprehensive IT Management Services Agreement is available in MS Word format and is customizable to meet your specific needs. It was prepared to be used only in Canada.

Prepare a customer contract for integrated IT management services with this comprehensive template agreement for U.S. businesses.

Use of Customer's Systems

• The service provider will perform information technology management services using both their own and the customer's hardware and software. 
• The provider will be given full and unrestricted access to the equipment 24/7/365.
• The customer agrees to allow the provider to install system and network diagnostic and maintenance programs on the customer's computer network solely for the provider's use in performing the services.
• The service provider is not liable for any failure to achieve its service level objectives arising from alterations made to the customer's hardware or software without the service provider's approval.

Other Key Provisions

• Dispute Resolution. The parties agree to resolve any disputes by mutual discussion and negotiation.
• Confidentiality. The parties agree not to disclose confidential information of the other party, or to use any intellectual property right of the other party without authorization.
• Transition on Termination. There is a section covering the process of transitioning services from the provider to another party upon termination of the agreement.
• Ownership. Each party will retain sole ownership of its own hardware, software and materials. Any materials jointly developed by the parties will be assigned to the provider, who will grant the customer a perpetual license to use such materials for internal purposes.

Schedules

This template contains a number of sample schedules including:

• Description of Services,
• Schedule of Fees,
• Service Level Objectives (SLOs),
• Implementation Tasks,
• Confidentiality Agreement.

Format and Jurisdiction

This comprehensive IT Management Services Agreement is available in MS Word format and is customizable to meet your specific needs. It was prepared to be used throughout the United States.

Outsource your IT management to an outside consultant with this Information Technology Outsourcing Consulting Agreement for Canada.

• The IT consultant will supply a sufficient number of staff to perform the services being contracted for.
• The customer will have the right to request a replacement of any of the IT staff it considers unsuitable.
• The consultant will make all the necessary payroll deductions and remittances for its employees, including EI and workers' compensation.
• The consultant will submit a written monthly operations report breaking down the hours spent on each project, list of services completed, budget issues, etc.
• The parties' respective ownership and proprietary rights in the software and documentation is covered.
• Each party agrees not to solicit the other's employees for a period of time after the Agreement is terminated.
• You can easily customize the Canada IT Outsourcing Consulting Agreement to suit your unique needs. Buy, download, start using immediately.