Satisfaction Guaranteed Customer Service Guide
Satisfaction Guaranteed by Brian Lee will help you educate your staff on how to achieve the highest levels of customer service excellence.
- This 126-page e-book motivates its readers while handing you the key to customer satisfaction and success.
- Brian Lee helps you discover what customers want and gives a new definition to the word "quality".
- By using the techniques outlined in these pages, you can inspire your entire staff to go the extra mile for your clients and enhance company profitability as a result.
- Download 'Satisfaction Guaranteed' and discover how your business can become a leader in customer service.
- Available in PDF format.
18 Keys to Exceptional Customer Service Skills for Long Term Business Gains
Your business depends on satisfied customers. Learn the secrets to obtaining and retaining customers with this professional guide to developing superior customer service skills.
Written by Sarah Kulbatski, professional franchising consultant with years of expertise and experience in advising retail franchisees and franchisors. This guide takes a step-by-step approach to guide you and your employees through the basics of finding, attracting and keeping loyal customers, including:
- The importance of communication
- Adopting the "customer service" attitude
- Professional telephone etiquette
- 7 C's of customer service
- Thinking on your feet
- Dealing effectively with complaints
- Methods you can use to bring customers back
"Good customer service skills are critical in any organization, because a company cannot succeed in the market by just having an excellent product. You have to combine product with service to beat the market, and to meet customer expectations."
Purchase and download your copy of "18 Keys to Exceptional Customer Service for Long Term Business Gains" today.
Catering Market Research Survey
Gather information from potential catering customers in your target markets with this Catering Market Research Survey form.
The Catering Market Research Survey form is designed to collect valuable information from potential catering customers within target markets. This form serves both individuals and corporate sector clients, providing insights into their catering needs and preferences.
Key Survey Questions
- Frequency and Event Types. Respondents are asked how often they use a caterer and for which types of events, helping to identify common occasions that require catering services.
- Regular Caterer Usage. The survey seeks to determine whether customers have a regular caterer and the reasons they continue to use that particular provider.
- Catering Expenditure. Participants are asked how much they have spent on catering in the past year, offering an overview of typical budget allocations for these services.
Scope of Use
This form is suitable for gathering information from a wide range of clients, including both individual consumers and organizations in the corporate sector.
Equipment Lease Agreement with Purchase Option
Lease equipment on a rent-to-own basis with this short form Equipment Lease Agreement with Purchase Option.
- The leasing company (lessor) retains ownership of the equipment during the term of the lease.
- The lessor has a right to inspect the equipment during the lease.
- The lessor will pay the taxes on the equipment.
- The customer (lessee) is responsible for maintaining insurance on the equipment during the lease.
- The lessor does not give the lessee any warranty or guaranty with respect to the equipment.
- This is a fully editable MS Word document that can be modified to fit your unique needs.
- This contract template is generic and does not contain specific references to the laws of any country or jurisdiction.
IT Managed Services Agreement | USA
Prepare a customer contract for integrated IT management services with this comprehensive template agreement for U.S. businesses.
Use of Customer's Systems
- The service provider will perform information technology management services using both their own and the customer's hardware and software.
- The provider will be given full and unrestricted access to the equipment 24/7/365.
- The customer agrees to allow the provider to install system and network diagnostic and maintenance programs on the customer's computer network solely for the provider's use in performing the services.
- The service provider is not liable for any failure to achieve its service level objectives arising from alterations made to the customer's hardware or software without the service provider's approval.
Other Key Provisions
- Dispute Resolution. The parties agree to resolve any disputes by mutual discussion and negotiation.
- Confidentiality. The parties agree not to disclose confidential information of the other party, or to use any intellectual property right of the other party without authorization.
- Transition on Termination. There is a section covering the process of transitioning services from the provider to another party upon termination of the agreement.
- Ownership. Each party will retain sole ownership of its own hardware, software and materials. Any materials jointly developed by the parties will be assigned to the provider, who will grant the customer a perpetual license to use such materials for internal purposes.
Schedules
This template contains a number of sample schedules including:
- Description of Services,
- Schedule of Fees,
- Service Level Objectives (SLOs),
- Implementation Tasks,
- Confidentiality Agreement.
Format and Jurisdiction
This comprehensive IT Management Services Agreement is available in MS Word format and is customizable to meet your specific needs. It was prepared to be used throughout the United States.
