Business Forms

ISPs, sign up channel partners to find subscribers for your services with this Channel Partner Agreement template.

• The channel partner receives an ongoing commission payable on the recurring monthly revenue (e.g. monthly access and use charges).
• Customers must sign up for a minimum term for commissions to be payable to the channel partner.
• The channel partner must also meet a minimum monthly number of sign-ups.
• All customer orders must be approved by the ISP at its discretion, before being considered as a sale.
• Available in MS Word format, fully editable to meet your specific needs.

Post this Policy Statement and Usage Guidelines on an ISP's website for site visitors and attach it as a schedule to your customer contracts.

• The internet service provider policies and guidelines for use include:
  • the customer's use of the service must comply with applicable laws;
  • no unsolicited emails, no spamming, and no hacking;
  • the service provider keeps the customer's information confidential;
  • no posting or transmitting of illegal or objectionable materials;
  • customer's waiver of moral rights (copyright) of any materials posted.
• The file is provided in MS Word format, which can be converted to html for posting on your website.

Canadian ISPs can tailor this template Privacy Policy Statement for their websites where it can be easily accessed by customers.

• The policy sets out:
  • what types of personal information are covered by the policy, and what sort of data is not included,
  • how personal information is collected and used,
  • when express consent is required and when implied consent is assumed,
  • how and when personal information will be disclosed,
  • how personal information is stored, retained and destroyed.
• Intended for use in Canada but easily edited for use elsewhere.

Internet service providers, prepare SLAs for your customers with this easy-to-use ISP Service Level Agreement template.

• The service provider agrees to pay the customer a contractual credit if it fails to meet certain service quality levels which it has set for itself.
• The service levels are voluntary obligations set by the internet service provider for itself, and do not constitute a pledge or guarantee of services.
• To qualify, the customer must be registered as a current subscriber to the provider's services.
• This is a generic form (not country specific) which can be used anywhere.
• Available in MS Word format and fully editable to fit your exact circumstances.

Prepare a customer contract for integrated IT management services with this comprehensive template agreement for Canadian businesses.

Use of Customer's Systems

• The service provider will perform information technology management services using both their own and the customer's hardware and software. 
• The provider will be given full and unrestricted access to the equipment 24/7/365.
• The customer agrees to allow the provider to install system and network diagnostic and maintenance programs on the customer's computer network solely for the provider's use in performing the services.
• The service provider is not liable for any failure to achieve its service level objectives arising from alterations made to the customer's hardware or software without the service provider's approval.

Other Key Provisions

• Dispute Resolution. The parties agree to resolve any disputes by mutual discussion and negotiation.
• Confidentiality. The parties agree not to disclose confidential information of the other party, or to use any intellectual property right of the other party without authorization.
• Transition on Termination. There is a section covering the process of transitioning services from the provider to another party upon termination of the agreement.
• Ownership. Each party will retain sole ownership of its own hardware, software and materials. Any materials jointly developed by the parties will be assigned to the provider, who will grant the customer a perpetual license to use such materials for internal purposes.

Schedules

This template contains a number of sample schedules including:

• Description of Services,
• Schedule of Fees,
• Service Level Objectives (SLOs),
• Implementation Tasks,
• Confidentiality Agreement.

Format and Jurisdiction

This comprehensive IT Management Services Agreement is available in MS Word format and is customizable to meet your specific needs. It was prepared to be used only in Canada.

Prepare a customer contract for integrated IT management services with this comprehensive template agreement for U.S. businesses.

Use of Customer's Systems

• The service provider will perform information technology management services using both their own and the customer's hardware and software. 
• The provider will be given full and unrestricted access to the equipment 24/7/365.
• The customer agrees to allow the provider to install system and network diagnostic and maintenance programs on the customer's computer network solely for the provider's use in performing the services.
• The service provider is not liable for any failure to achieve its service level objectives arising from alterations made to the customer's hardware or software without the service provider's approval.

Other Key Provisions

• Dispute Resolution. The parties agree to resolve any disputes by mutual discussion and negotiation.
• Confidentiality. The parties agree not to disclose confidential information of the other party, or to use any intellectual property right of the other party without authorization.
• Transition on Termination. There is a section covering the process of transitioning services from the provider to another party upon termination of the agreement.
• Ownership. Each party will retain sole ownership of its own hardware, software and materials. Any materials jointly developed by the parties will be assigned to the provider, who will grant the customer a perpetual license to use such materials for internal purposes.

Schedules

This template contains a number of sample schedules including:

• Description of Services,
• Schedule of Fees,
• Service Level Objectives (SLOs),
• Implementation Tasks,
• Confidentiality Agreement.

Format and Jurisdiction

This comprehensive IT Management Services Agreement is available in MS Word format and is customizable to meet your specific needs. It was prepared to be used throughout the United States.

Prepare a customer contract for integrated IT management services with this IT Operations Management Services Agreement template.

• The services will be performed on the customer's hardware or on hardware mutually agreed between the parties. The software will be supplied by both the customer and the provider.
• The customer must obtain the necessary licenses for the provider to use any customer-owned software.
• The service provider is not liable to perform the services if it would involve a safety, health or environmental risk.
• The service provider is not liable for failure to perform the services due to alterations to the customer's hardware or software which were not performed or approved by the provider.
• The customer must provide full, safe and unrestricted access to the equipment, adequate working space, supplies and facilities for the provider to perform the services.
• The parties will each appoint a contact person who will also be responsible for resolving disputes.
• This legal contract template is available in MS Word format and is fully editable to fit your specific circumstances.

Outsource your company's IT management to an outside consultant with this Information Technology Outsourcing Consulting Agreement.

• The consultant will be the exclusive supplier of IT services, except if the consultant is unable to provide services within a reasonable time. During any such period, the company is free to retain additional outside consultants to supply the services.
• The consultant will create a systems development service unit at the company's location(s), to effectively deliver the services.
• The customer will have the option to request replacement of any staff it considers unsuitable for the project.
• All non-personnel expenses incurred by the consultant in performing the services will be borne by the customer.
• The consultant is responsible for paying its staff and paying all required taxes and withholdings.
• All software and documentation developed by the consultant for the customer and paid for by the customer shall be proprietary to the customer.
• This is a downloadable legal contract template in MS Word format.

Outsource your IT management to an outside consultant with this Information Technology Outsourcing Consulting Agreement for Canada.

• The IT consultant will supply a sufficient number of staff to perform the services being contracted for.
• The customer will have the right to request a replacement of any of the IT staff it considers unsuitable.
• The consultant will make all the necessary payroll deductions and remittances for its employees, including EI and workers' compensation.
• The consultant will submit a written monthly operations report breaking down the hours spent on each project, list of services completed, budget issues, etc.
• The parties' respective ownership and proprietary rights in the software and documentation is covered.
• Each party agrees not to solicit the other's employees for a period of time after the Agreement is terminated.
• You can easily customize the Canada IT Outsourcing Consulting Agreement to suit your unique needs. Buy, download, start using immediately.

This Kansas Self Storage Rental Agreement is an ideal way for mini-storage businesses to create customer rental contracts quickly and easily at a great price.

• You can use this contract for commercial and non-commercial customers.
• Renters must provide their own locks and obtain their own insurance for the contents of their unit.
• Renters may access their storage unit only when they are not in breach of the contract.
• Renters cannot use their storage unit to store dangerous, hazardous or illegal materials.
• Renters cannot make any alterations to the storage units or assign the rental agreement without the operator's consent.
• The facility operator has a lien over the contents of the storage unit and can sell the property if the renter is in default for more than 60 days.
• Available in MS Word format. Easy to customize.
• Intended for use only in the State of Kansas.