Before you change the terms of a customer's order, get them to acknowledge the change in writing by signing this Acknowledgement Form.
Protect yourself and your business by getting all changes acknowledged in writing. This will make it clear that the customer knows about and agrees to the changes, and reduces your exposure to liability claims.
You can download the free form, or copy and paste the text below.
ACKNOWLEDGEMENT OF CHANGE OF TERMS TO ORDER
To: (name of customer)
Order Number: ____________
It is hereby agreed and acknowledged that Order _____________ is altered and superceded by the following agreed upon change in terms:
All other terms of the Order shall remain as stated and shall not change. Unless you contact us within a reasonable amount of time or in any event by no later than ________________, we shall assume that the above alteration is mutually agreed, and we shall proceed upon the altered terms.
Please sign below to indicate your agreement to the change of the Order, and return to us.
The above change is acknowledged this _____ day of ______________, 20____.
(signature of customer)