IT Outsourcing Consulting Agreement | Canada

If you provide IT services for Canadian businesses, this Consulting Agreement template is an easy and fast way to prepare your client contracts.

• The contract template can be used in any province or territory of Canada.
• The IT consultant is autonomous and is not subject to supervision by the client's personnel.
• This contract is not exclusive. The IT consultant has the right to work for other clients.
• The consultant is responsible for its own employee deductions and remittances, and indemifies the client against any claims by Canada Revenue Agency or others with respect to its employees.
• The IT consulting firm and its employees shall not disclose any of the client's confidential information.
• Ownership of all deliverables under the contract belongs solely to the client.
• The contract includes a non-solicitation clause to prevent the consultant from soliciting the client's customers or employees.

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Prepare a customer contract for integrated IT management services with this IT Operations Management Services Agreement for Canadian businesses.

• The service provider will perform the operations using both the provider's and the customer's hardware and software.
• The service provider is not liable for any failure to achieve its service level objectives arising from alterations made to the customer's hardware or software without the service provider's approval.
• The customer will allow the provider to install and maintain system and network diagnostic and maintenance programs on the customer's computer systems or sites solely for the provider's use in performing the services.
• The provider will be given full and unrestricted access to the equipment 24/7/365.
• The parties agree to resolve any disputes by mutual discussion and negotiation.
• The parties agree not to disclose confidential information of the other party, or to use any intellectual property right of the other party without authorization.
• Provisions covering the transition of services from the provider to another party upon termination of the agreement.
• Each party will retain sole ownership of its own hardware, software and materials. Any materials jointly developed by the parties will be assigned to the provider, who will grant the customer a perpetual license to use such materials for internal purposes.
• This template contains a number of sample schedules including:
  • Description of Services,
  • Schedule of Fees,
  • Service Level Objectives (SLOs),
  • Implementation Tasks,
  • Confidentiality Agreement.
• Available in MS Word format and fully editable.
• Intended to be used by companies based in Canada.