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IT Operations Management Services Agreement | USA
Prepare a customer contract for integrated IT management services with this IT Operations Management Services Agreement for US based businesses.
- The service provider will perform the operations using both the provider's and the customer's hardware and software.
- The service provider is not liable for any failure to achieve its service level objectives arising from alterations made to the customer's hardware or software without the service provider's approval.
- The customer will allow the provider to install and maintain system and network diagnostic and maintenance programs on the customer's computer systems or sites solely for the provider's use in performing the services.
- The provider will be given full and unrestricted access to the equipment 24/7/365.
- The parties agree to resolve any disputes by mutual discussion and negotiation.
- The parties agree not to disclose confidential information of the other party, or to use any intellectual property right of the other party without authorization.
- Provisions covering the transition of services from the provider to another party upon termination of the agreement.
- Each party will retain sole ownership of its own hardware, software and materials. Any materials jointly developed by the parties will be assigned to the provider, who will grant the customer a perpetual license to use such materials for internal purposes.
- This template contains a number of sample schedules including:
- Description of Services,
- Schedule of Fees,
- Service Level Objectives (SLOs),
- Implementation Tasks,
- Confidentiality Agreement.
- Available in MS Word format and fully editable.
- Intended to be used only in the United States.
$59.99
Request for Proposal for Computer System Purchase
Write a Request for Proposal (RFP) for the purchase of an integrated computer system (hardware, software, diagnostic tools) from prospective vendors with this downloadable template.
- The vendor must supply the source code, system design specifications, and source code escrow agreement.
- The vendor must accept full responsibility as prime supplier of the computer system.
- The customer reserves the right to require the vendor's assistance in developing the functional specifications.
- The prices for the components must be the vendor's most favorable customer pricing.
- Progress payments will be made upon achieving certain performance milestones, which are tied to the customer's conditional acceptance of the system.
- The customer may require the vendor to provide financial and performance guarantees.
- The system will only be accepted after it has passed a series of acceptance tests.
- This template is available in MS Word format and can be easily customized to meet your unique needs.
$29.99
Data Disaster Recovery Agreement
Write up a contract for professional data recovery and restoration services with this Data Disaster Recovery Agreement.
- The customer will have access to backup facilities for recovery operations, for a specified period of consecutive hours or days, which will be extended if required and subject to availability.
- The customer is liable for any damage or loss to the backup facility or equipment caused by misuse, negligence or wilful misconduct.
- The service provider is responsible for maintaining a proper operating environment for all backup equipment, hardware, software, etc.
- In the event of disasters involving multiple customers, the service provider does not guarantee that the customer will have immediate or exclusive use of the facility.
- The customer can schedule access of the facility to test the disaster procedures, unless the facility is required by other customers.
- This is a generic legal document which is not specific to any country.
- The Data Disaster Recovery Agreement template is available in MS Word format, and is fully editable.
$29.99
Letter of Intent to Purchase Computer Equipment
Summarize your negotiations for a large purchase of computer equipment in this Letter of Intent before you sign the final Purchase & Sale Contract.
- The Letter of Intent sets down in writing the points of agreement between the customer and the supplier for the purchase of computer hardware, software, peripherals and accessories.
- The letter includes a schedule in which the equipment and quoted prices can be listed.
- The Letter of Intent itself is not legally binding, but rather it is a means of ensuring that both parties have the same understanding of the provisions before executing a formal written contract.
- This is a generic template which is not country specific and can be used anywhere. To access the file, add it to your cart, check out and pay for the form.
- Available in MS Word format.
$12.49
Limited Warranty for Computer Hardware
Use this easy template to provide a customer with a limited warranty for computer hardware they are purchasing from you.
- The warranty form includes instructions for the warranty claim procedure.
- The warranty is provided by the supplier on parts and labor for computer hardware and software sold through the supplier to an end user.
- The template includes provisions for new and used components, the manufacturer's warranty, and components not covered by warranty.
- You can customize this Limited Warranty form to meet your requirements.
$6.29
$5.99
Software Sublicense Agreement
Use this customizable Software Sublicense Agreement template to grant sublicenses to resellers who will sell or distribute software titles to end users.
- The software distributor grants a royalty-free, nonexclusive non-transferable sublicense to the reseller to allow the reseller to install the licensed software on designated computer hardware for sale to end users.
- Copying of the software is not allowed. Additional sublicenses must be obtained for additional copies.
- The reseller is not purchasing the software, and is only being granted a license to use the program.
- The distributor warrants that the software is owned by the developer of the program and that it does not infringe on any third party intellectual property rights.
- The distributor indemnifies the reseller against any third party copyright claims.
- The form includes an undertaking by the owner of the software to grant a license to the reseller if the sublicense is terminated for any reason.
- This is a generic legal document which does not contain specific references to the laws of any country, state, province or territory.
- This Software Sublicense Agreement template is provided in MS Word format and is easy to download and use.
$17.99